Right to coverage of expenses for healthcare services in the event of occupational injury

Helfo can cover expenses for medical care, outpatient clinics, X-rays, dental care and physiotherapy in full in the event of an occupational injury. You may also be refunded your expenses for medicines, food products for medical purposes, medical supplies, bandages, creams, ointments, oils and appropriate aids (glasses). The condition for this is that NAV approves your occupational injury.

Person getting a massage — Illustration: Morten Rakke / Helfo

What can Helfo cover in the event of occupational injury?

You can apply to Helfo for coverage of public healthcare costs relating to your occupational injury.

Acute phase lasting three months

During the first three months after the date of injury (acute phase), you will not need to have documentation from your doctor to verify that there is a link between the injury that you have had approved and your treatment.

Medical care, outpatient clinics and X-rays in connection with occupational injury

If you need to see a doctor, have X-rays taken or get treatment at an outpatient clinic because of an injury and you have not yet received a decision concerning your occupational injury from NAV, you will have to pay the applicable user fees (and the cost of necessary medical supplies).

Physiotherapy linked to occupational injury

If you need physiotherapy treatment before you have received NAV's approval decision and have to pay for your treatment, you must apply to Helfo for a refund.

Dental treatment following occupational injury

If you need dental treatment as a result of your occupational injury, you must take the decision with you when you go to the dentist.

Medicines, food products for medical purposes and medical supplies in connection with occupational injury

The doctor will assess whether you need medicines, special food products and/or medical supplies as a result of your occupational injury.

Bandages, creams, ointments and oils in connection with occupational injury

The doctor will assess whether you need bandages, creams, ointments and oils as a result of your occupational injury.

Glasses following occupational injury

If you need glasses as a result of your occupational injury, you can apply to Helfo to have your expenses covered.

Submitting your application to Helfo digitally

You can apply for a refund of your healthcare expenses due to your occupational injury by using a digital form.

In order to be entitled to a refund, NAV must have approved your occupational injury.

You will need to attach the following:

• itemized receipts (stating the product name, price, date of purchase and name of the retailer)

• the approval decision from NAV

You will also need to check the sections above to see whether you need to attach a medical statement to your application.

Log in to Helfo's digital form (only in Norwegian)

If you incurred expenses due to your occupational injury before NAV approved it, the deadline for submitting receipts is six months after the occupational injury was approved.

Retrospectively, the deadline is six months from the date on which you incurred each individual expense.

Paper form

You must send the form together with the original, itemised receipts and other relevant information to Helfo, Postboks 2415, 3104 Tønsberg

PS: If you are completing the form on behalf of a child under 16, it is the child's details that you need to enter. However, the form must be signed by the parent/guardian.

If you need to use health services as a result of an approved occupational injury, the doctor must also fill out an application form on your behalf. The doctor can find these application forms at helfo.no.

Claim processing time

Helfo can take up to eight weeks to process claims.

Power of Attorney over Helfo communications

To contact Helfo on behalf of someone else, you must have power of attorney. Parents/guardians also require power of attorney for children over 16. This is because the legal age of majority in Norwegian health care is 16 years.

«Fullmaktsskjema for Helfo-henvendelser/Power of attorney form for requests to Helfo (21-00.01)» Bokmål | Nynorsk | English

Health records contain sensitive information and should not be transmitted by e-mail. We therefore ask you to send the power of attorney to Helfo as an attachment to the digital form, or by post to Helfo, Postboks 2415, 3104 Tønsberg. Remember to enclose a copy of valid proof of your identity.